Clinical/Medical Negligence & Complaints

Help & Support Contacts:

Action Against Medical Accidents (AvMA)

This is a service that offers advice and support to those affected by avoidable harm in healthcare.

Care Inspectorate Wales (CIW)

This is an independent regulator for social care in Wales, where you can make complaints about care providers and workers.

Care Quality Commission (CQC)

Web: cqc.org.uk

The CQC regulates and inspects health and social care services in England.

General Medical Council (GMC)

Web: gmc-uk.org

The GMC helps to protect patients and support doctors. They also provide a register of licensed doctors.

Health and Care Professions Council (HCPC)

Web: hcpc-uk.co.uk

The HCPS regulates various types of health, psychology, and social work professionals.

Health in Wales

Web: wales.nhs.uk

This resource provides information about health problems and treatments, as well as details of local NHS services in Wales.

Healthcare Inspectorate Wales (HIW)

Tel: 0300 062 8163

Web: hiw.org.uk

The HIW is an independent regulator for healthcare in Wales, where you can make complaints and provide feedback.

HealthWatch England

Web: healthwatch.co.uk

HealthWatch represents those who use health and social care services in England.

Law Centres Network

Web: lawcentres.org.uk

This link provides information about Law Centres, which work to defend the legal rights of those who can't afford a lawyer. This resource includes a searchable directory.

Law Society

Web: lawsociety.org.uk

This is the professional association for solicitors in England and Wales. This research includes a searchable directory of solicitors.

LawWorks

Web: lawworks.org.uk

This service connects volunteer lawyers with those who aren’t eligible for legal aid and can’t afford to pay for legal advice. This resource includes details of free legal advice clinics.

Local Government and Social Care Ombudsman

Web: lgo.org.uk

This is the final stage for complaints about councils and some other organisations providing local public services.

NHS Complaints Advocacy (England)

Tel: 0300 330 5454

Web: nhscomplaintsadvocacy.org

This is a free, confidential advocacy service that is available to those who may want support to make a complaint to the NHS.

NHS Resolution

Web: resolution.nhs.uk

This is a service that is part of the NHS and aims to resolve instances of clinical negligence complaints concerning the NHS.

Nursing and Midwifery Council (NMC)

Web: nmc.org.uk

This is the body that regulates nurses and midwives in the UK.

Parliamentary and Health Service Ombudsman

Tel: 0345 015 4033

Web: ombudsman.org.uk

This is the body that takes final decisions on complaints that have not been resolved by the NHS in England and relevant UK government departments.

Patient Advice and Liaison Services (PALS)

Web: nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service

PALS offer confidential advice, support, and information on health-related matters. You can find them by searching on NHS UK or by asking your doctor or healthcare professional for their details.

Patients Association

Tel: 0800 345 7115

Web: patients-association.org.uk

This is a charity that promotes the voice of patients in health services.

Public Services Ombudsman for Wales

Web: ombudsman-wales.org.uk

This service looks into the complaints about public services and independent care providers in Wales.

Putting Things Right

Web: puttingthingsright.wales.nhs.uk

Putting Things Right tackles medical negligence concerns in NHS Wales.

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